Refund Policy

Last Updated: May 15, 2025

At AI Technology & Geodata ("we," "us," or "our"), we strive to ensure that our customers are satisfied with the products and services we provide. This Refund Policy outlines the conditions under which we provide refunds for our digital products, subscriptions, and services.

1. General Refund Guidelines

We understand that situations may arise where a refund may be warranted. All refund requests are evaluated on a case-by-case basis according to the guidelines outlined in this policy.

2. Digital Products and Downloads

Due to the nature of digital products (e.g., e-books, reports, software, datasets), we have a limited refund policy:

• Refund requests for digital products must be submitted within 14 days of the purchase date.
• Refund requests will only be considered if there are technical issues that prevent proper access or functioning of the product, and our technical support team has been unable to resolve these issues.
• We may request evidence or documentation of the issues experienced before processing a refund.
• Once a digital product has been downloaded or accessed, refunds will generally not be provided unless the product is defective or substantially different from its description.

3. Subscription Services

For subscription-based services (e.g., premium content access, data services), our refund policy is as follows:

• Monthly subscriptions: We offer a 7-day refund period from the initial purchase date if you are not satisfied with the service.
• Annual subscriptions: We offer a 14-day refund period from the initial purchase date if you are not satisfied with the service.
• After the refund period has expired, we do not provide partial refunds for unused portions of a subscription period.
• Recurring subscription payments that have been processed cannot be refunded for previous billing cycles.
• You may cancel your subscription at any time to prevent future charges, but this will not result in a refund for the current billing cycle.

4. Custom Services and Consulting

For custom services, consulting, or personalized data analysis projects:

• Deposits and initial payments for custom services are generally non-refundable as they secure our time and resources for your project.
• If we fail to deliver the agreed-upon services as specified in a written contract or agreement, you may be eligible for a full or partial refund.
• Any refund request for custom services must be made within 14 days of service delivery or project completion.

5. Workshops and Educational Events

For workshops, webinars, or educational events:

In the event that we cancel a workshop or event, a full refund will be provided to all registered participants.

6. Exceptions to the Refund Policy

We reserve the right to make exceptions to this refund policy at our discretion. Exceptions may be made in cases of:

• Technical issues on our end that prevent proper access or use of products or services
• Errors in product or service descriptions that led to a misunderstanding of what was being purchased
• Special circumstances outside the customer's control (e.g., medical emergencies, natural disasters)

Documentation or evidence may be requested to support exception requests.

7. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Your full name
• Order number or transaction ID
• Date of purchase
• Product or service purchased
• Reason for the refund request
• Any relevant supporting information or documentation

Refund requests can be submitted via email to [email protected] or through our contact form on the Website.

8. Processing of Refunds

Once a refund request is approved:

• Refunds will be processed using the same payment method used for the original purchase.
• Refunds typically take 5-10 business days to process, depending on your payment provider.
• You will receive an email confirmation once the refund has been processed.

9. Currency and Processing Fees

All refunds will be issued in the same currency as the original purchase. Please note that:

• We do not refund any currency conversion fees that may have been charged by your bank or payment provider.
• In some cases, payment processing fees may be deducted from the refund amount if these fees are non-recoverable on our end.

10. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our products and services following the posting of changes constitutes your acceptance of such changes.

11. Contact Information